Tracking is automatically sent via email once the order has been shipped.
Please allow 7-14 days for shipping!
Please allow 7-21 days for shipping!
TRACKING NUMBER NOT FOUND:
From time to time, you may get a response of "tracking number not found". There are several reasons for something like this to surface:
- The shipment notification was sent out to you before the package arrived at the delivery carrier's terminal to be scanned. This accounts for most of the tracking errors, and if you just wait a few hours, it will show the scan and tracking progress.
- The shipment notification was sent out to you today, but the carrier does not pick up the package until the following day. This is a common timing issue in a large distribution center. The carrier might have picked up earlier that day, or the package may have still been on the conveyor when the carrier left the facility. When tens of thousands of packages are being processed, it is not unusual for some processed packages to still be on the conveyor belt when the carrier leaves.
- There is a very small chance that your package has actually had a negative event. These events are isolated, happening in less than 1 tenth of 1 percent of the time. These events are:
- Your package was sorted into the wrong trailer. If a carrier receives a package that is not theirs, they will return it to our distribution center, but it will not likely show any tracking events. We will then give it to the correct carrier, but it can show 2-3 days of no transit when you go to track it.
- Packages are loaded into trailers, and they rub up against each other. Sometimes this rubbing will tear the label or cause it to come off altogether. This would show no tracking events at all and would require that we ship you a replacement order.
- It is remotely possible for a package to receive two labels or no label. These are most often caught before they leave our facility, but once in a while, one will get by.
Shipping time does not start counting until after your order ships out. We work to pack and ship orders very quickly, but sometimes after a launch, this process could take up to 10 business days.
We accept PayPal, MasterCard, Visa and American Express. We do not allow cancellations, you may return your order once you receive it. Please note that orders are strictly non-refundable if your parcel failed to deliver due to "no recipient at time of delivery" or "wrong address entered on the order".